1 	Tech Support: \"What version of the Mac OS are
		you using?\" 
		
		Customer: \"Word 6.0.\"
		
2 	Tech Support: \"What browser are you using,
		Netscape or Microsoft?\"
		
		Customer: \"Netscape.\"

		Tech Support: \"Could you read to me what it 
		says at the top of the window?\"

		Customer: \"\'Global Travel Conference - 
		Microsoft Internet Explorer\'.\"
		
3 	Tech Support: \"Are you installing on a Mac?\"

		Customer: \"No, I\'m using a 3.5\" thingee on a
		disk.\"
		
4 	Tech Support: \"This has Windows 98 on it --
		did it have Windows 98 or 95 on it when it was
		sent out for repair?\"

		Customer: \"I think it had Office 97.\"
		
5 	Tech Support: \"How much free space do you have
		on your hard drive?\"

		Customer: \"Well, my wife likes to get up there on
		that Internet, and she downloaded ten hours of
		free space. Is that enough?\"
		
6 	Customer: \"I keep getting an error message
		whenever I try using the MSDOS mode in Windows
		95.\"

		Tech Support: \"Can you describe what happens?\"
		
		Customer: \"Well, I keep getting a black screen
		with an error message saying, \'C:\\WINDOWS>\'.\"
		
7 	Tech Support: \"which drive is your CD ROM?\"
		Customer: \"the top one.\"
		
8 	Customer: \"Do I hit \'F\' and \'8\' at the
		same time?\"
		
9 	Tech Support: \"Your password will be...a small
		\'a\' as in apple, a capital \'V\' as in Victor,
		the number \'7\' \"

		Customer: \"Is that a capital \'7\'?\"
		
10 	Tech Support: \"Ok, let\'s try once more, but use
		lower case letters...\"

		Customer: \"Uh, I only have capital letters on my
		keyboard.\"